Where do you ship?
We ship to all Provinces in Canada, Please refer to your order and post-purchase notifications (email or mobile messages) for the most up-to-date information.
All Standard Shipments under $99 dollars are $15.
All Standard Shipments over $99 dollars are FREE
Express Shipping to all Provinces ( Excluding Remote Areas) $25
Additional charges may be applied to remote areas and Territories.
Parcel Forwarding Services
If you choose to use a parcel forwarding company, we will not be liable for any damage, defect, or loss that occurs. We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk. Naturemary is not responsible for lost or stolen packages.
During Checkout you will see the total price, including taxes, shipping and handling charges, in Canadian dollars before you place your order. Your credit card will be charged in Canadian dollars according to the charges displayed during Checkout. We do not insure packages more than standard provided by Canada Post. If you wish to purchase additional insurance on your items, email firstname.lastname@example.org prior to checking out. Your shipping address must be in Canada.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. All fees associated with the purchase during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Title to the products in your order is transferred from Naturemary to you when your credit card is charged and your products are shipped. Please visit www.canadapost .ca to get up to date tracking information.
Returns and Policies
What is your return policy?
We only take returns on unopened product within seven days of delivery of the product.
All orders ship Monday – Friday, excluding federal holidays within Canada.
Terms and Conditions
This website and any mobile application (collectively, this “Site”) is owned by Naturemary. (“We”, “Us”). We are providing you with access to this Site and our online store (together, our “Services”) subject to the following terms and conditions. The use of our Website is subject to the following terms and conditions of use, as amended from time to time (the “Terms”).
We reserve the right to refuse service to anyone, at any time, for any reason. We reserve the right to make any modifications to the website, including terminating, changing, suspending or discontinuing any aspect of the website and or the products and services provided through the website at any time, without prior notice. We may impose additional rules or limits on the use of our Website. You agree to review these Terms regularly for any changes and your continued access or use of our website will mean that you agree to any changes. You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of our website or for any service, content, feature or product offered through our website. We may assign these Terms to anyone for any reason. You may not assign these Terms without our prior written consent.
By using the Website, you represent and warrant that you will only use our Website for legitimate purposes and not for any illegal or unauthorized purpose, including without limitation, in violation of any criminal law, intellectual property law, privacy law or any other applicable law or regulation. You also represent and warrant that you are at least the age of majority in your state or province of residence and are legally capable of entering into a binding contract.
You agree not to attempt to interfere with our website’s network or security features or to gain unauthorized access to our systems.
In order to access some features of this site, you may be required to register and We may assign to you, or you may be required to select, a password and user name or account identification. If you register, you agree to provide us with accurate and complete registration information, and to inform us immediately of any updates or other changes to such information. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with these Terms, and we have no obligation to investigate the authorization or source of any such access or use of this site. YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THIS SITE BY ANYONE USING THE PASSWORD AND IDENTIFICATION ORIGINALLY SELECTED BY, OR ASSIGNED TO, YOU WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS SITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING WITHOUT LIMITATION FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE.
PRODUCTS OR SERVICES
All purchases through our website are subject to product availability. We may, at our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction.
Prices for our products are subject to change, without notice. Unless otherwise indicated, prices displayed on our website are quoted in Canadian dollars and do not include the cost of shipping. We reserve the right, in our sole discretion, to refuse orders. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities in addition to pursuing any other rights or remedies we have at law.
NOT MEDICAL ADVICE
Information provided on the Website including without limitation information regarding product attributes is provided as general information. Information provided on the Website is not intended to be medical advice, nor is it intended to replace the need to consult a healthcare provider. Rather, we provide this information for discussion between consumers and their healthcare providers who will ultimately make any decisions regarding any treatment.
USE OF THE SITE
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal, non-commercial use of this Site. This license grant does not include: (a) any resale or commercial use of this Site or content therein; (b) the collection and use of any product listings or descriptions; (c) making derivative uses of this Site and its contents; or (d) use of any data mining, robots, or similar data gathering and extraction methods on this Site. You may not use, frame or utilize framing techniques to enclose any of our trademark, logo, content or other proprietary information (including the images found at this Site, the content of any text or the layout/design of any page or form contained on a page) without our express written consent. Further, you may not use any meta tags or any other “hidden text” utilizing Our name, trademark, or product name without our express written consent. Any breach of these Terms shall result in the immediate revocation of the license granted in this paragraph without notice to you.
RETURN AND EXCHANGE POLICY
We are committed to your health and satisfaction. Our products are tested for quality and all shipments are carefully inspected prior to shipping. Please check your shipment upon arrival to ensure that it has not been damaged during shipping.
All claims for damaged products must be made within 48 hours of receipt. Please contact us at email@example.com during that time and we will resolve the issue.
To ensure your satisfaction with our products we offer a 7 day customer satisfaction guarantee on your initial purchase. If you are not satisfied with your purchase, please contact us at firstname.lastname@example.org within the 7-day time period. You will be responsible for returning the product as received (unopened/unused). Upon receipt of the returned product we will refund your purchase price (less shipping) to your original form of payment.
When you use this Site, or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Site or through our other services. You agree that all agreements, notices, disclosures and other communication that we provide to you electronically satisfy any legal requirements that such communications be in writing.
This Site may include features and functionality (“Interactive Features”) that allows users to create, post, transmit or store any content, such as text, music, sound, photos, video, graphics or code on the Sites (“User Content”). User Content is publicly-viewable and may include your profile information and any content you post pursuant to your profile, but it does not include your account information or information you submit in order to make a purchase. You agree that you are solely responsible for your User Content and for your use of interactive features, and that you use any interactive features at your own risk. By using any Interactive Areas, you agree not to post, upload to, transmit, distribute, store, create or otherwise publish or send through the Sites any of the following:
User Content that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, abusive, inflammatory, fraudulent or otherwise objectionable;
User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or that would otherwise create liability or violate any local, state, national or international law;
User Content that displays, describes or encourages usage of any product We sell in a manner that could be offensive, inappropriate or harmful to Us or any user or consumer;
User Content that may impinge upon or violate the publicity, privacy or data protection rights of others, including pictures, videos, images or information about another individual where you have not obtained such individual’s consent;
User Content that makes false or misleading statements, claims or depictions about a person, company, product or service;
User Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity; and
Viruses, malware of any kind, corrupted data or other harmful, disruptive or destructive files or code.
Rights in User Content
Except as otherwise provided in these Terms, on this site or in a separate agreement with us, we claim no control over any User Content. However, by submitting or posting User Content on this Site, you grant to ss a nonexclusive, royalty-free, worldwide, perpetual, irrevocable, transferable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Content on this Site and on third-party sites and mobile applications and in all other media or formats, whether currently known or hereafter developed, for any purpose and without any compensation to you. You also grant users of this Site the right to access your User Content in connection with their use of this site. By posting User Content to this site, you represent and warrant that (a) such User Content is non-confidential; (b) you own and control all of the rights, title and interest in and to the User Content or you otherwise have all necessary rights to post and use such User Content to this site and to grant to us the rights that you grant in these Terms; (c) the User Content is accurate and not misleading or harmful in any manner; and (d) the User Content, and your use and posting thereof in connection with this site, do not and will not violate these Terms or any other of our applicable terms, guidelines or policies or any applicable laws.
Separate and apart from User Content, you may have the ability to submit questions, comments suggestions, reviews, ideas, plans, designs, notes, proposals, drawings, original or creative materials and other information regarding this site, ss and our products or services (collectively “Feedback”). You agree that Feedback is non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, in and to such Feedback and shall be entitled to the unrestricted use and dissemination of the Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
RESTRICTIONS ON RIGHT OF USE
You agree you shall not (and you agree not to allow any other individual or entity using your password and identification to):
download, modify, reproduce, adapt, translate, reverse engineer, create derivative works based upon, publicly display, sell, rent, license, or in any way commercially exploit any portion of this site, except and to the extent expressly permitted under these Terms;
remove any copyright, trademark or other proprietary rights notice contained in or on the site;
use any robot, spider, site search/retrieval application, or other device to retrieve or index any portion of this site;
collect any information about other users;
reformat or frame any portion of any web pages that are part of this site;
create user accounts by automated means or under false or fraudulent terms;
create or transmit to other users unsolicited electronic communications, such as “spam,” or otherwise interfere with other users’ enjoyment of the site;
submit to this site any content that falsely states or implies that such content is sponsored or endorsed by us;
transmit or upload to this site any item containing or embodying any virus, worm, defect, malware, Trojan horse, software bomb or other feature designed to damage or degrade in any manner the performance of this site, any other Web site, or any computer or other device or system, or the enjoyment of this site by any user;
use this site to violate the security of or gain unauthorized access to any computer or computer network or other device or system (including unauthorized attempts to discover passwords or security encryption codes);
submit to this site any content that is unlawful or facilitates, constitutes, promotes or encourages illegal activity; or otherwise use the site to transfer or store illegal material, including any material deemed threatening or obscene;
copy or store any User Content offered on this site other than for your personal, non-commercial use;
take any action that imposes, or may impose, in our sole discretion, an unreasonable or disproportionately large data or traffic load on this site or the IT infrastructure used to operate and make this site available; or
use this site and/ or any User Content, intentionally or unintentionally, to violate any applicable local, state, federal or international law.
We have no obligation to monitor any user conduct on this site, and we reserve the right to monitor any user on the site.
THIRD PARTY SITES/THIRD PARTY SERVICES
Our site may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Naturemary and Naturemary is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Naturemary is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Naturemary of the site or any association with its operators. Certain services made available via our site that are delivered by third party sites and organizations. By using any product, service or functionality originating from the website, you hereby acknowledge and consent that Naturemary may share such information and data with any third party with whom Naturemary has a contractual relationship to provide the requested product, service or functionality on behalf of Naturemary, its users and customers.
As between you and us, this site, including all photographs, images, text, graphics, icons, audio clips, software, source code and other aspects thereof (excluding User Content), all improvements or modifications thereof, all derivative works based thereon, and the collection, arrangement, and assembly of this site (collectively, the “Site Content”), including all copyrights, trademarks, and other intellectual property or proprietary rights in the foregoing, are owned by ss or our licensors and protected by applicable copyright laws. The use of any of our trademarks or service marks without our express written consent is strictly prohibited. You may not use our trademarks or service marks in connection with any product or service in any way that is likely to cause confusion. You may not use our trademarks or service marks in any manner that disparages or discredits us. You may not use any of our trademarks or service marks in meta tags without prior explicit consent. Nothing in these Terms shall be deemed to grant to you or any other user any license or right in or to any of our patents, copyrights, trademarks, trade secrets or other proprietary rights.
Our site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such site.
You may terminate the Terms at any time by closing your account, discontinuing your use of this site and providing us with a notice of termination. We reserve the right, without notice and in our sole discretion, to terminate your right to use this site, or any portion of this site, and to block or prevent your future access to and use of this site or any portion of this site.
To the fullest extent permitted by applicable law, you agree to defend, indemnify and hold harmless us and our subsidiaries and affiliates, and our respective officers, directors, agents, partners, members, employees, independent contractors, service providers and consultants (“Our Related Parties”), from and against any claims, damages, costs, liabilities and expenses (collectively, “Claims”) arising out of or related to (a) your access to and use or misuse of this Site; (b) any User Content you post, upload, use, distribute, store or otherwise transmit on or through this site; (c) any feedback that you provide; (d) your violation of these Terms; and (e) your violation of any rights of another. You agree to promptly notify us of any third party claims, cooperate with us in defending such claims and pay all fees, costs and expenses associated with defending such claims (including but not limited to attorneys’ fees). You further agree that we shall have the right to control the defense or settlement of any third party Claims.
ERRORS AND OMISSIONS
Please note that our site may contain errors or inaccuracies and may not be complete or current. We reserve the right to correct any mistakes, inaccuracies or exclusions and to update or change information at any time, without prior notice (including after an order has been submitted). These inaccuracies or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law.
Except as expressly provided, this site, including all site Content, and services provided on or in connection with this site are provided on an “AS IS” and “WITH ALL FAULTS” basis without representations, warranties or conditions of any kind, either express or implied. WE DISCLAIM ALL OTHER REPRESENTATIONS, WARRANTIES, CONDITIONS AND DUTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES, DUTIES OR CONDITIONS: (A) OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, RESULTS, TITLE, AND NON-INFRINGEMENT; AND (B) CREATED BY TRADE USAGE, COURSE OF DEALING OR COURSE OF PERFORMANCE. We do not represent or warrant that this Site or our servers are free of viruses or other harmful components.
LIMITATION OF LIABILITY
The use of our site is at your sole risk and you assume full responsibility for any costs or losses associated with your use of our website. We will not be liable for any damages of any kind related to the use of our website.
Your sole and exclusive remedy for any breach of warranty shall be your right to return the product or receive a refund. IN NO EVENT SHALL WE OR OUR RELATED PARTIES, BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR LOSS OF BUSINESS, EVEN IF THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, NOR SHALL OUR AND OUR RELATED PARTIES’ AGGREGATE LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), OR OTHER THEORY, ARISING OUT OF OR RELATING TO THESE TERMS OR THE PURCHASE OR USE OF ANY PRODUCTS OR SERVICES PURCHASED THROUGH THIS SITE EXCEED THE PURCHASE PRICE OF THE PRODUCT OR SERVICE. THE LIMITATIONS SET FORTH IN THIS PARAGRAPH WILL NOT LIMIT OR EXCLUDE OUR OR OUR RELATED PARTIES’ GROSS NEGLIGENCE, FRAUD, INTENTIONAL, WILLFUL, MALICIOUS OR RECKLESS MISCONDUCT.
If any of these provisions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed several and shall not affect the validity and enforceability of any remaining provision.
These Terms are for the benefit of, and will be enforceable by the parties only. These Terms are not intended to confer any right or benefit on any third party or to create any obligations or liability of a party to any such third party.