FAQS

NATUREMARY PRODUCTS

Great question! Probiotics are microorganisms that can provide positive benefits & help restore the natural balance of your digestive system when eaten in your diet—think yogurt or when taken in the form of a dietary supplement.

At NatureMary we believe the same type of ingredients that are great for you on the inside can also be great for you on the outside & help you achieve healthy-looking skin. We formulate all of our skincare products with probiotic extracts to help restore skin’s natural radiance, improve hydration & smoothness.

100% of NatureMary’s clean & effective skincare products are formulated with probiotic extracts & superfoods. Our formulas contain powerful active ingredients derived from probiotics—to geek out for a moment, they are also called probiotic lysates, which are extracted from various types of probiotics (such as lactococcus, lactobacillus genus & bifidobacterium) so that they are safe & effective for topical use in skincare. Scientists may also refer to these ingredients as POSTbiotics. Oh & many of our formulas also contain PREbiotics, which help nourish and balance your skin. We do not formulate with live cultures in any of our skincare products. Of course, all of our skincare formulas always contain preservatives to ensure that they are safe for their intended use & do not need to be refrigerated.

We know it’s a lot of information & the scientific research & understanding about this field continues to grow & evolve each year. Our founder Dr Roshini Raj is a practicing gastroenterologist so she’s our expert & at NatureMary we always strive to continue to learn & innovate over time & to take you along in the journey with us.

Our products deliver the benefits they promise so feel free to leave the science to us! If you ever have any questions at all you can always reach out at help@naturemary.com.

Great question! In our skincare, we do not use live cultures as it’s basically impossible for them to stay alive through the skincare manufacturing process & survive on the skin, so it is unlikely they can deliver the intended benefits as a result. The good news is, we don’t need live cultures to have a beneficial effect on the skin. The probiotic extracts we use in our formulas are designed for safe use in topical skincare & have been clinically proven to restore skin’s natural radiance, improve hydration & smoothness, & calm the look of irritation. Plus, this means you don’t have to refrigerate your NatureMary skincare products!

In our supplements & ingestible products, we do use live cultures as studies have shown that live cultures are safe, can survive all the way through the manufacturing process and to the gut’s acidic environment & have a beneficial effect.

You do not have to refrigerate any of our products. When it comes to our ingestibles, we are using live cultures that are capable of surviving in the supplement & gummy form, from the manufacturing process all the way to your gut.

As with all ingestibles, there is a period of effectiveness so please make sure to use them by their expiration date.

Our skincare products contain probiotic extracts which do not require refrigeration since they do not contain live cultures.

We work with experienced bioscience laboratories to ensure we are bringing our consumers clean, clinically effective ingredient-driven skincare.

We are highly-selective when it comes to sourcing our ingredients & we only work with manufacturing partners who have stringent quality controls & a strong level of expertise in this field.

Plus, it helps that our founder Dr. Roshini Raj is a practicing gastroenterologist!

NatureMary is clean + effective skincare powered by probiotic extracts + superfoods to help you feel confident in the skin you’re in.

We offer products formulated for optimal skin health that are great for all skin types, skin tones, and skin goals.

Ready to get your glow on? Click here to find the right products for you!

Everyone’s skin is unique—so we recommend taking our quick-n-easy Skin Quiz.

The quiz will allow us to learn a bit more about you & provide personalized product recommendations based on your skin & lifestyle. 💙

Then, visit our Routines page to build a skincare routine designed specifically for you.

Still have questions? Email us at help@naturemary.com & our expert support team can help find the best products for you.

We don’t have samples available, but we understand the importance of trying products before switching your routine!

That’s why we have a flexible (and free!) return policy. Take some time to give our products a try.

Not in love? Just click here within 30 days of your order date to initiate a return, no hard feelings.

Pssst: Our on the go best sellers kit travel-size section are a great place to start if you’re looking to sample some of our products! 💙

Why choose between skincare that’s good for you and skincare that works? We formulate with ingredients that are healthy for your skin- probiotic extracts, superfoods + powerful skincare actives that work.

Our approach to clean formulation is simple: We look to research & clinical studies to determine which ingredients we do & don’t include in our products.

We do not formulate with ingredients which have been clinically shown to be toxic, carcinogenic, harsh allergens or irritants that compromise the health of your skin. Our approach is based in science & 100% transparent – you can search on NatureMary.com by ingredient preferences and always see the full ingredient listing on each product page.

We also do not test on animals & are certified cruelty-free.

Feed your skin the good stuff.

We never have & never will test on animals. We’re proud to be certified cruelty-free by the People For The Ethical Treatment of Animals (PETA).

We carefully select the best ingredients for our products to be gentle on your skin. However, with children & young teens, we recommend visiting a dermatologist first.

We always include the full list of ingredients on every product page, so you can consult your doctor & they can consider them for you.

Many of our customers have enjoyed using NatureMary products through pregnancy & while nursing, but because everyone’s experience can be quite different, visiting your doctor for a personal recommendation is the best course of action.

We always include the full list of ingredients on every product page, so you can consult your doctor & they can consider them for you.

Oily? Sensitive? Dry? Not sure what your skin type is? We got you.

We know it can be hard to figure out what products are best for you, so we took the guesswork out of the equation. All you need to do is take our Skin Quiz, & we’ll share product picks specifically for you & your skin. We know, we know, not all quizzes are fun – but we promise ours is.

Ready to glow? Click here to start our Skin Quiz!

We’re here to keep it simple. A general rule of thumb is:

  • Cleanser
  • Exfoliant
  • Toner
  • Serum
  • Moisturizer

If you have additional products & aren’t sure when to use them in your routine, send us a message at help@naturemary.com & a member of our support team will help!

We got you! Although many of our products are suitable for all skin types, we know how hard it can be to find products that are effective & do not irritate your skin.

Keeping this in mind, we developed products specifically for our glow getters who have sensitive skin. Our so gentle duo is a cleanser/moisturizer combo for sensitive skin.

Developed to feed your skin the good stuff (probiotic extracts, colloidal oatmeal, cucumber & ginger) & none of that other stuff (formulated without alcohol, fragrance, sulfates), it keeps skin feeling calm, cool & collected. Oh, & it’s hypoallergenic and vegan!

Spill the beans & take the fun out of it? Nice try!

The best way to stay up to date with all things NatureMary is to make sure you’re subscribed to our newsletter & following us on Instagram. You’ll be the first to know about all the amazing things we’re working on for you!

Our ingredients and product formulas are tested by third party, independent laboratories to ensure they are safe, effective, and potent. We take our science seriously, and the results are real.

To learn more about our testing process, click hereabout Probiotics.

Great question!

As part of our testing & development, we ensure all formulas remain efficacious in various temperatures & weather conditions.

This ensures that no matter what your package endures on its way to you, it arrives safe, sound & ready to use.

Each of our products will have a number followed by the letter ‘M’ printed on the component. This represents the number of months we suggest you use the product by after opening. 💙

We do not formulate with gluten, however, our manufacturers are not certified gluten-free. Because of this, there is a chance that the machinery may have come into contact with gluten or its derivatives.

If you are especially sensitive to gluten, we recommend testing a small amount of the formula before applying to your full face.

Although all of our products are clean & effective, only some have been tested and certified non-comedogenic.

We’ve included our non-comedogenic products below!

dew your thing oil-free gel cream

keep it clear acne foam cleanser

face filter blurring & moisturizing primer

super soothe calming moisturizing lotion

super calm gentle milk cleanser

brighten up smoothing primer gel

Not sure what non-comedogenic means? These products are formulated specifically to not clog pores. #themoreyouknow

Just can’t wait to get your hands on NatureMary? We know the feeling.

You can shop NatureMary at Ulta Beauty locations nationwide & select Nordstrom & Dermstore locations.
To find your closest Ulta location, click here.

Unfortunately, at this time, we do not offer wholesale or professional accounts & hope you continue to enjoy NatureMary as a customer! 💙

RETURNS

We stand behind our products & want you to love them as much as we do. That’s why we have a free returns policy.

If for any reason you aren’t satisfied with your products, we will happily accept your return & issue a refund within 60 calendar days of the fulfillment date.* No hard feelings.

*In response to COVID-19, we’ve temporarily extended our return window to 60 days to allow additional time for you to safely return your items to our team.

To initiate a return, click here.

**Refunds are not eligible on gift cards or free gifts.

Our seamless self-return process takes between 7-14 days, start to finish.

Returns take roughly 5 business days to travel to the return location, & 3-4 business days processing time.

Once your return has been processed, you will receive an email confirming a refund has been processed. Refunds typically take 2-3 business days to post back in your account.

Oh, no! We’re sorry to hear about this.

Make sure to double-check you’re entering the email associated with your order & order ID correctly.

If you’re still having trouble initiating a return, or are returning an item that’s part of a kit/auto-delivery items, please contact our team directly at help@naturemary.com so that we can assist you.

You sure can! We gladly accept returns without original packaging.

Firstly, we’re sorry to hear about this. We want to make sure you get the products you ordered ASAP.

Please get in touch with our support team at help@naturemary.com—we’ll take care of the rest!

If you purchased through a NatureMary authorized retailer, process the return directly with the retailer according to their return policy.

If you are unsure whether a retailer is an authorized NatureMary retailer, please check our NatureMary Store Locator.

UNAUTHORIZED AMAZON SELLERS:

NatureMary Skincare is the only seller authorized to sell NatureMary products on Amazon. NatureMary does not offer refunds or credit on products purchased from any unauthorized dealers on Amazon. If you did purchase on Amazon from NatureMary Skincare, please return via your orders on Amazon.

If you purchase from any Amazon seller other than NatureMary , there is a chance the product might be counterfeit, and we can not guarantee its quality, safety, or effectiveness.

If you have any questions or concerns, please get in touch with our support team at help@naturemary.com.

MISCELLANEOUS

Auto-delivery = skincare on your schedule!

 

We make our auto-delivery program easy, hassle-free & full of amazing perks including:

 

✨ Free shipping on every auto-delivery order!

 Extra savings built-in, no code necessary! 

 

You have full control over your account, so you can edit your auto-delivery frequency

(every 1, 2, or 3 months) as needed & can cancel or pause at any time directly from your NatureMary account.

 

So…what are you waiting for? Enroll today by selecting the ‘auto-delivery’ option on your favorite NatureMary products before adding to your cart. Your skin will thank you.

Thanks for your interest in joining our community of NatureMary Ambassadors to spread the word about NatureMary!

Please click here to submit your information & social media profiles. Once submitted, we’ll review your application.

If there is an opportunity, a member of our team will contact you directly. 💙

Can’t wait ‘til your next shipment for more NatureMary? We know the feeling.

To edit your auto-deliveries, simply login to your account & hit the ‘edit’ button. From there, you’ll have the option to change the frequency of your order, skip the next shipment, edit your shipping address or cancel/pause any active auto-deliveries.

Have questions? Email us at help@naturemary.com.

Need to update your card? No problem.

To update payment information, log in to your NatureMary account & select ‘Auto-Deliver Billing’.

From there you’ll have the option to update the card on file & the billing address for your auto-deliveries. After updating, you’ll see the new card or billing address listed on your account page.

Have more questions? Email us at help@naturemary.com.

CAN’T FIND WHAT YOU NEED? EMAIL US ANYTIME AT HELP@TULA.COM.